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Welcome to our Blog

It's a must-see, must-read for expert tips and advice on all subjects related to people and business development...

Great to see you here on our blog page! This is where we take some time to discuss the things that have interested, inspired or challenged us - and you. The focus of our discussions is very much on things that happen within businesses and organisations on a day-to-day basis; we're going to be covering a wide range of topics but if you have a particular subject you'd like to see us discuss, let us know.

With over 60 years (yes, really!) of combined national & international training and development experience we have broad-ranging knowledge, hands-on problem solving and coaching skills and, we believe, answers and advice for the questions you have and challenges you face.

We hope you will pick up some useful ideas, suggestions and inspiration from our chats.

And please keep coming back, we've got lots to share.

Forecourt visits - habits are changing. Are you prepared? July 31, 2014 by Mike Henshaw Recent UK research has shown that speculative or casual forecourt visits have dropped by as much as 41%, with customers doing much of their research for a used vehicle online before deciding to pay you a visit. That means when they do turn up, customers are much better informed and potentially at a more advanced stage in the buying cycle. What can you do do to maximise your opportunities in this new consumer journey? Read full article >>>

Change the way you train - forever! May 20, 2014 by Mike Henshaw Hello from the PEP team. If you are an automotive industry professional responsible for the training and development of your team you'll face some challenging issues. Read full article >>>

Launch of the PEP Business School May 20, 2014 by Mike Henshaw Hello from the PEP team. We are truly excited to tell you that we have a brand new product very close to release... Read full article >>>

The Vehicle Sales Process - Focus on The Sales Process May 20, 2014 by Mike Henshaw So you want to sell more cars and earn more money eh? I guess we have all learnt that most short cuts don’t work, ask anyone who’s built a flat pack wardrobe! Over the years automotive sales professionals have learnt that following a proven process really does work. Read full article >>>

Parts Department ‘Up Selling’ Sales Process - Focus on Parts Sales Process May 20, 2014 by Mike Henshaw You will only get what you ask for! A statement that is so true of most automotive Parts Departments. The phone rings or the buzzer goes on the counter and most Parts people go ahead and provide the answer to the question, ‘have you got one of these?’. When the answer is, ‘yes I have,’ what should come next? Read full article >>>

Parts Department Sales Process - Focus on our Parts Sales Process May 20, 2014 by Mike Henshaw Whoever invented the word Aftersales? Oh how I wish we had agreed on something different! Being in Aftersales , or ‘after the sale’ has always allowed Parts Department to supply what they are asked for, but rarely to offer any more than the customer (internal or external) requests. Read full article >>>

Selling in the Service Department - Focus on Effective Service Advisors May 20, 2014 by Mike Henshaw What do we all want when we need to book our vehicle in for service? Quick, efficient service? A fixed price to avoid a seizure when we call to collect the car! Everything done on one visit? Someone we can trust to ‘do the right thing?’. Read full article >>>

Business Performance - Focus on Motivation, Delegation and Empowerment May 20, 2014 by Mike Henshaw Some people think that you need lots of luck to succeed in business. Maybe you start at the right time, or you just get lucky! This is a misconception. Businesses rarely succeed through luck alone. Most have done the right stuff at the right time. The tough question is, ‘what are those things and how do I know to do them?’ Read full article >>>

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