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Welcome to our Blog

It's a must-see, must-read for expert tips and advice on all subjects related to people and business development...

Great to see you here on our blog page! This is where we take some time to discuss the things that have interested, inspired or challenged us - and you. The focus of our discussions is very much on things that happen within businesses and organisations on a day-to-day basis; we're going to be covering a wide range of topics but if you have a particular subject you'd like to see us discuss, let us know.

With over 60 years (yes, really!) of combined national & international training and development experience we have broad-ranging knowledge, hands-on problem solving and coaching skills and, we believe, answers and advice for the questions you have and challenges you face.

We hope you will pick up some useful ideas, suggestions and inspiration from our chats.

And please keep coming back, we've got lots to share.

The importance of a good used car stock policy and preparation process... April 27, 2015 by Mike Henshaw ...used car sales offer an important profit oppportunity. Don't let them turn to dust by not having the right processes in place. Read full article >>>

Beyond Completely Satisfied... April 21, 2015 by Ian Wright ...with customers so happy that they, in effect, become part of your marketing team, positively advertising and promoting your business for you. Read full article >>>

Digital dealerships - the showrooms of the future? April 16, 2015 by Ian Wright French carmaker Renault will soon allow TVS (India) to pilot a new concept of showcasing cars on digital screens. Read full article >>>

Van Sales fuelled by growth in online shopping April 14, 2015 by Ian Wright “Are you ready for the increase in trade-in and used vehicles that will come to the market in the next 24–60 months?” Read full article >>>

Managing Used Vehicle Reconditioning Costs... April 13, 2015 by Ian Wright ...a profit opportunity which should not be overlooked. Read full article >>>

Investment in sales techniques is key... April 10, 2015 by Mike Henshaw "Motor group Lookers is trying to make its staff less like Del Boy and Rodney, and more like John Lewis partners.. as Chief Executive Andy Bruce works on employees’sales tactics". Read full article >>>

Why one-size doesn't fit all when it comes to used car sales processes for the European market... April 07, 2015 by Ian Wright ...it's a profit opportunity waiting to be maximised but needs to be carefully managed. Read full article >>>

Investing in your future really is affordable... March 31, 2015 by Mike Henshaw ...PEP Business School has been designed to provide superb training and development facilities that don't cost the earth... Read full article >>>

How much more could you sell? March 19, 2015 by Mike Henshaw ...how positive upselling can benefit your business, help to drive profit and deliver a great customer experience. Read full article >>>

Taking lessons from Mickey Mouse.... ...what Chevrolet dealers are learning from Disney World March 02, 2015 by Mike Henshaw ...delegates to the 'Mouse House' learning how to turn the car buying process into a world class shopping experience... Read full article >>>

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