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Welcome to our Blog

It's a must-see, must-read for expert tips and advice on all subjects related to people and business development...

Great to see you here on our blog page! This is where we take some time to discuss the things that have interested, inspired or challenged us - and you. The focus of our discussions is very much on things that happen within businesses and organisations on a day-to-day basis; we're going to be covering a wide range of topics but if you have a particular subject you'd like to see us discuss, let us know.

With over 60 years (yes, really!) of combined national & international training and development experience we have broad-ranging knowledge, hands-on problem solving and coaching skills and, we believe, answers and advice for the questions you have and challenges you face.

We hope you will pick up some useful ideas, suggestions and inspiration from our chats.

And please keep coming back, we've got lots to share.

Vehicle Appraisal in the Automotive Industry September 22, 2014 by Mike Henshaw Vehicle Appraisal is an important process and one that can determine whether you then go on to gain another sale from the customer. Read full article >>>

Selling Used Cars? Make sure you make the most of the online opportunity. September 18, 2014 by Mike Henshaw Times have changed. A few years ago we confidently expected that a typical customer would visit at least four dealer locations in the search for a used car. Not anymore. Read full article >>>

Dealer or Retailer? That is the question. September 11, 2014 by Mike Henshaw How does our 'open all hours', 24/7 retail culture impact upon Aftersales - and customer expectations of it? Read full article >>>

Looking forward to the Goodwood Revival - 12-14th September September 11, 2014 by Ian Wright The 'cream of the crop' classic cars will be strutting their stuff at the Goodwood Revival 12-14 September. Here's Ian's own classic motor! Read full article >>>

Why interactive learning works. September 04, 2014 by Mike Henshaw Why do we snooze when we are lectured at and why do we perk up when we are watching a story unfold? Read full article >>>

Automotive industry can learn from Tesco woes. September 01, 2014 by Ian Wright The weekend business sections have been filled with the news that the new Tesco CEO Dave Lewis has a £700 million 'war chest' to lead the turnaround of the ailing grocery retailer. Analysts are expecting Lewis to slash the price of groceries and therefore, it seems, lead a chase to the bottom. So what lessons can the automotive industry draw from this? Read full article >>>

Capturing the after-sales market - what’s the key? August 29, 2014 by Paul Evans Interesting to see that Peugeot UK are advertising that their dealers will carry out competitive servicing and some basic repairs for all brands, with special prices for cars over 3 years old. Read full article >>>

Petrol cars gain on diesel-run variants in India August 20, 2014 by Mike Henshaw Petrol cars sales in India are gaining on diesel-run variants, with Indian consumers shifting back to petrol-run passenger vehicles, boosted by falling petrol prices and the narrowing price gap between the two fuels. Read full article >>>

Where have all the used cars gone? And is it time to reassess the opportunity that used cars presents? August 15, 2014 by Paul Evans A quick look at the European vehicle parc for 2009-1013 compared with that for 2004 - 2008 reveals that there are roughly 5 million fewer cars up to 5 years old available for sale through all outlets. Read full article >>>

The ‘Diesel Debate’ - could it affect your used car sales? August 05, 2014 by Mike Henshaw The recent wave of anti-diesel sentiment should give the used car market pause for thought. For years now diesel has been considered as the ‘smart buy’ with regard to fuel consumption and road tax, but something of a backlash is beginning. Read full article >>>

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